Frequently asked questions

We operate online, with our headquarters in Juba, South Sudan, we cover the whole of Juba and its surroundings.  We will be expanding rapidly to other destinations throughout East Africa such as Nairobi and Kampala.

We have our PLD experts and professionals ready to deliver the best for you. You can request for express services such as, within 4 hours, 8 hours, 24 hours. Normal laundry service, we aim to collect, clean and deliver your laundry all within 48 hours.

You can tell us which ones you want laundered and which ones dry cleaned. With your dry cleaning, we’ll check the label and see how to best treat it – we may even call you if we aren’t sure how to proceed with washing an item that looks delicate.

It’s much easier to do your laundry and Dry cleaning with PLD, you can order online, via phone, email, or you can even walk in in person to one of our locations and get your order taken by one of our friendly staff.

At PLD, we wash anything, call us today and we shall discuss how we can help you. Our phones numbers are  Contact : MTN (+211) 0925138121, Digital sim 0981266309

Yes, you can pay for someone else as their birthday present or gift to watch their clothes with us, we will contact them to pick up their clothes and drop back to them, we will not reveal it was you doing this. This is one of the best ways to surprise your workmate/girlfriend/boyfriend/friend bride/groom.

Your clothes will be cleaned at one of our professional A grade cleaning facilities. Our experts at PLD and experienced dry cleaners will always handle your clothes with the utmost care.

Leather, suede, velvet or fur items. This is because of the cost to clean these items usually outweighs the benefit to you. In the rare event that we receive your clothes and cannot clean them, we will notify you as soon as possible.

Incidents of lost items, damage to date are uncommon – but we understand it’s common customer concern. Our team take a great care in handling your clothes. Refer to terms and Conditions.

In the extremely rare event your item is damaged, we’ll reimburse you some part of the original cost provided that you have a copy of the receipt of how much you have paid for it.

We use the very highest quality equipment and industry-leading stain removal products. But unfortunately, we cannot guarantee to remove all stains. If you are dissatisfied with the quality, we provide we offer a free re-clean.

Not at all. All Wash orders are weighed when they reach the facility. You will receive a confirmation email of the final weight from our team.

We’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash.

A temperature around a 30 degrees is used for all Wash.

Absolutely! All your clothes in a Wash, Tumble Dry & Fold order are tumble dried at a medium heat until dry.

Absolutely, you will get discounted prices based on how often you will be washing your uniforms with us.

Absolutely, you will get discounted prices based on how often you will be washing your uniforms with us.

We are available all week from 6am to 10pm although collection and delivery times can vary subject to availability.

Absolutely, we do multi-location pick up and drop off.

Absolutely, Each suit comes with PLD designed suit cover.

Yes, you can amend your order anytime as long it is less than 1 hour of expected delivery or pick up time.

Yes, unless your order is within 3 hours before the scheduled pickup slot. Please contact Customer Care if this is the case.

A $15 cancellation charge for failing to be present or cancelling less than 3 hours before a scheduled collection will apply.

In cash, Bank Transfer, mobile money, currency in South Sudanese Pound, Kenya shillings, Uganda shillings and USD

Yes, you can pay for someone else as their birthday present or gift to watch their clothes with us, we will contact them to pick up their clothes and drop back to them, we will not reveal it was you doing this. This is one of the best ways to surprise your workmate/girlfriend/boyfriend/friend bride/groom.

Prices are detailed in pricing section on our website.

We value your feedback and treat all customer complaints with great importance and an opportunity to improve the quality of our product and service.

Please see our contact details at the bottom of our website and one of our customer care will look after you.

You can become a member by creating a login account at our website and we can send you special offers.

Yes, during our busiest periods, we might need to priority our members orders, you will have to wait until their orders are sorted and we are able to take more orders.